1.1 POLICY OVERVIEW

Shantae Stylez LLC (“Company,” “we,”, “our,” or “us”) is committed to providing quality, timely services to our guests and clients. Our Booking Policy governs the entire booking process and appointment experience offered at Shantae Stylez LLC.

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Please read the Booking Policy carefully before you schedule an appointment with the Company. If you do not agree to the Booking Policy, you must not schedule an appointment with the Company.

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2.1 GENERAL BOOKING

To ensure a timely, safe, and clean environment for all guests, including the stylist and assistants, the Company does not accept walk-ins, nor same day appointments. All appointments must be booked online at least 24 hours in advance.

 

Guests are requested not to arrive to their scheduled appointment more than 15 minutes early. If a guest arrives/will arrive to their scheduled appointment more than 30 minutes after the scheduled appointment, the appointment will be rescheduled at the discretion of the Company. We possess the right to refuse service to anyone at any time.

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GlossGenius is our chosen booking software. When booking an appointment, a non-refundable deposit in the amount of $25-$100 (dependent on the service requested) is required to secure your appointment slot.

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Our products and services are not intended for children under 17 years of age. We do not service children under 17 years of age unless accompanied by an adult (18 years of age or older). Individuals under 17 years of age should not use or provide any information through our booking system to book an appointment. If we learn that an appointment has been scheduled for an individual under 17 years of age without verification of parental consent, we will cancel the appointment and return any deposit submitted. Please contact us at contact@shantaestylez.com if you believe the appointment has been incorrectly canceled.

Revised: 1/10/2023

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3.1 CANCELLATION / RESCHEDULING / TARDY / NO-SHOW

To ensure accurate appointment availability, the Company requires that guests cancel/reschedule an appointment no later than 24 hours prior to the scheduled appointment. Cancellations/rescheduling can be performed through the Confirmation and Reminder emails sent to the email address that is on file. Failure to comply with the Cancellation Policy will result in a guest being banned from booking with us.

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DEPOSITS 

A non-refundable deposit, ranging between $25 and $50 is required to confirm an appointment. The non-refundable deposit will be credited towards the total service price. Rescheduling will require a new deposit. See 4.1 for detailed payment processing information.

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LATE CANCELLATION FEE

A 25% Late Cancellation Fee will be charged for no-shows, cancellations, and rescheduling performed within 24 hours of a scheduled appointment in which the deposit was waived (previous in-salon scheduling, etc.).

Revised: 1/10/2023

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TARDY / NO SHOW

To ensure that our guests receive the best experience without waiting, we ask that our guests arrive promptly to their scheduled appointments. There is a grace period of 15 minutes after the appointment start time for guests to arrive to their scheduled appointments. If a guest arrives/will arrive to their scheduled appointment more than 15 minutes after the appointment start time, the appointment may be cancelled and/or rescheduled, and the Late Cancelation fee will be charged.

Revised: 1/10/2023

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4.1 PAYMENTS

We accept currency in USD ONLY. We accept the following payment methods:

• Cash

• Chip and NFC cards from all major debit/credit cards (VISA, Mastercard, Discover, and American Express)

• Contactless - Apple Pay, and Google Pay. 

If a guest chooses to pay with a debit or credit card, the guest will be responsible for a 3.5% convenience fee*. We do not manually process payments unless requested and granted permission to do so by the guest. We do not accept Zelle, CashApp, Venmo, and PayPal as methods of payment.

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All payments are processed through our third-party booking system, GlossGenius and its built-in payment system (Stripe). Both, use best-in-class practices to maintain a high level of security. If there is no card on file or if there is a problem with the card on file, an invoice will be created for payment of the remaining balance, along with a list of payment options, and sent to the guest via email.

* of the total service cost.

Revised: 1/10/2023

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4.2 ACCRUED CHARGES

Our services are highly requested, so guests are highly encouraged to book for the exact services, including add-ons, that they would like to receive during their scheduled appointment time slot. Time is of the essence. When guests book for every service they wish to receive, it allows for approximate appointment length and accurate availability. If additional services are requested during an appointment, then the requested services will either be denied (due to time) or granted with accruing charges.

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4.3 FAILURE TO PAY

Failure to pay will result in a guest being banned from booking with the Company and documented with law enforcement.

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Failure to pay the remaining balance of an extension color service will result in documentation with law enforcement and confiscation of the hair / wig unit. A grace period of 72 hours after an invoice has been sent will be given to pay the remaining balance. Failure to adhere to the grace period will result in the hair being discarded and/or used however Shantae sees fit. 

Revised: 8/18/2020


5.1 REFUNDS
We take great pride in our work and will gladly resolve any issue with services performed and paid for. We strongly encourage guests to speak on any dissatisfaction with the performed services before paying for their services. However, no refunds will be given for services performed after they have been paid for. Deposits are non-refundable.

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6.1 APPOINTMENT ETIQUETTE

Pandemic Response:

As space is limited and we are attempting to minimize and prevent spread of bacteria and viruses, we ask that our guests not bring additional guests. This includes children. If a guest is experiencing symptoms (coughing, fever, shortness of breath, sore throat, nausea, vomiting, diarrhea, etc.), we ask that guests promptly inform us so that we may reschedule.

Revised: 1/10/2023

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Booking Policy Updated: 1/10/2023